Terms of Service

1. Introduction and acceptance of terms

These Terms of Service ("Terms") govern the provision and use of services offered by Greenfield Flockcare Ltd, a company operating in the sheep sector, with its registered business address at Greenfield Flockcare, Unit 4, Manor Farm Business Park, London Road, Baldock, Hertfordshire, SG7 6NG, UK ("Greenfield Flockcare Ltd", "we", "us", or "our").

By requesting, booking, purchasing, or otherwise using any of our services, you ("Client", "you", or "your") agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all services provided by Greenfield Flockcare Ltd, including but not limited to flock health inspections, sheep grazing and pasture management, lambing season support, sheep shearing coordination, parasite control planning, breeding and flock record advice, and animal welfare guidance.

2. Scope of services

Greenfield Flockcare Ltd provides advisory, coordination, and support services relating to sheep and flock management. Our services may include:

• Flock health inspections;
• Sheep grazing and pasture management;
• Lambing season support;
• Sheep shearing coordination;
• Parasite control planning;
• Breeding and flock record advice; and
• Animal welfare guidance.

Unless expressly agreed in writing, our services are advisory and support-based and do not replace the judgement, statutory responsibilities, or professional obligations of veterinarians, licensed animal health professionals, or the Client.

We may adapt the scope, timing, and method of service delivery to reflect the condition of the flock, seasonal requirements, weather, access constraints, animal welfare considerations, biosecurity concerns, and any other relevant operational factors.

3. User obligations and responsibilities

You agree to:

• Provide accurate, complete, and current information about your flock, land, facilities, and any relevant health, welfare, breeding, or management records;
• Ensure safe, lawful, and reasonable access to the premises, livestock, equipment, and any relevant materials required for service delivery;
• Maintain appropriate biosecurity measures and disclose any known or suspected disease outbreaks, parasite issues, injuries, medication use, or welfare concerns affecting the flock;
• Comply with all applicable animal welfare, livestock movement, medicine, environmental, and health and safety requirements;
• Seek prompt veterinary attention where animals are sick, injured, or otherwise require clinical diagnosis or treatment;
• Not rely solely on our advice where specialist veterinary, legal, accounting, or regulatory guidance is required;
• Cooperate with reasonable instructions given by us for the safety of animals, personnel, and property; and
• Pay all fees and charges due in accordance with these Terms and any agreed quotation or order confirmation.

You acknowledge that animal handling and farm operations involve inherent risks, including injury, escape, stress, disease transmission, and property damage. You are responsible for maintaining suitable fencing, handling facilities, and supervision unless otherwise agreed in writing.

4. Payment terms and conditions

Fees for our services will be set out in a quotation, proposal, invoice, service schedule, or other written agreement provided by Greenfield Flockcare Ltd. If no specific fee arrangement is agreed, our standard rates will apply.

• Invoices are payable within the period stated on the invoice, or if no period is stated, within 14 days of the invoice date.
• All prices are exclusive of VAT unless expressly stated otherwise.
• We may require advance payment, a deposit, or staged payments for certain services, seasonal work, or higher-value engagements.
• Any additional work requested by the Client, or required due to inaccurate information, access issues, delays, or changes in scope, may be charged separately.
• We reserve the right to suspend services for overdue accounts until all outstanding sums are paid in full.

If payment is not received by the due date, we may charge interest on overdue sums at the statutory rate permitted by applicable law, together with reasonable costs of recovery.

5. Cancellation and refund policy

Cancellations must be made by the Client as early as possible and, where practicable, in writing by email or telephone confirmation followed by written notice.

• Where a cancellation is made more than 48 hours before the scheduled service time, we may, at our discretion, offer a rescheduled appointment or partial refund, less any non-recoverable costs.
• Where a cancellation is made less than 48 hours before the scheduled service time, or where access is not provided, the full fee or a reasonable cancellation charge may apply.
• No refund will be provided for services already performed, advice already given, reports already delivered, or time reserved where cancellation results in lost business opportunities.
• If we cancel or materially reschedule a service for reasons within our control, we will offer a rescheduled appointment or a refund of any pre-paid amounts for the cancelled element of the service.

Refunds, where applicable, will be made using the original payment method unless otherwise agreed.

6. Liability limitations

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to the foregoing, Greenfield Flockcare Ltd shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive losses;
• Loss of profit, revenue, business, goodwill, anticipated savings, or data;
• Loss, injury, illness, stress, escape, or death of livestock arising from causes beyond our reasonable control;
• Damage arising from inaccurate information provided by the Client, failure to follow advice, or failure to implement appropriate veterinary or management actions;
• Any loss caused by equipment failure, third-party acts or omissions, adverse weather, disease outbreaks, or force majeure events.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with any service shall be limited to the amount paid by the Client for the specific service giving rise to the claim.

Any recommendations provided by us are based on information available at the time and are subject to change as conditions on the ground change. The Client remains responsible for final decisions relating to flock management, welfare, treatment, breeding, and commercial operations.

7. Intellectual property rights

All intellectual property rights in materials created, supplied, or used by Greenfield Flockcare Ltd in connection with the services, including reports, templates, records, checklists, images, text, methodologies, and documents, remain the property of Greenfield Flockcare Ltd or its licensors, unless otherwise agreed in writing.

Upon full payment of all amounts due, the Client is granted a non-exclusive, non-transferable licence to use deliverables supplied for the Client's internal business purposes only. The Client must not reproduce, distribute, publish, sell, license, or otherwise exploit our materials without our prior written consent.

The Client warrants that any materials, records, photographs, or data supplied to us do not infringe the rights of any third party.

8. Data protection and privacy

Greenfield Flockcare Ltd processes personal data in connection with enquiries, bookings, service delivery, invoicing, communications, record keeping, and compliance obligations. We will handle personal data in accordance with applicable data protection and privacy laws.

We may collect and process information including names, contact details, farm and flock records, service history, payment information, and any other data necessary for the performance of the services.

We may share personal data with trusted service providers, professional advisers, payment processors, or authorities where reasonably necessary, lawful, or required for operational, legal, or regulatory purposes.

By using our services, you acknowledge that we may retain relevant records for legitimate business, legal, and compliance purposes. Where required, additional privacy information may be provided separately.

9. Force majeure

Greenfield Flockcare Ltd shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

• Extreme weather conditions;
• Flooding, fire, storm, or other natural events;
• Disease outbreaks or biosecurity restrictions;
• Transport disruption;
• Power, telecommunications, or internet failures;
• Industrial disputes;
• Government action, legal restrictions, or emergency measures; and
• Accidents, equipment breakdown, or the unavailability of key personnel.

If a force majeure event occurs, we will take reasonable steps to resume performance as soon as practicable.

10. Changes to terms

We may update or amend these Terms from time to time to reflect changes in law, business practice, service offerings, or operational requirements. The revised Terms will apply from the date they are published or otherwise communicated to you.

Where changes are material, we will take reasonable steps to notify Clients using the contact details provided to us. Your continued use of our services after any update constitutes acceptance of the revised Terms.

11. Applicable law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.

The parties submit to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise.

12. Contact information

If you have any questions, complaints, or requests relating to these Terms or our services, please contact us using the details below:

• Greenfield Flockcare Ltd
• Address: Greenfield Flockcare, Unit 4, Manor Farm Business Park, London Road, Baldock, Hertfordshire, SG7 6NG, UK
• Email: [email protected]
• Phone: +44 1767 482691

13. Severability clause

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or if that is not possible, severed from these Terms.

The remaining provisions shall continue in full force and effect. Any failure or delay by Greenfield Flockcare Ltd to exercise any right or remedy under these Terms shall not constitute a waiver of that right or remedy.