Privacy Policy
1. Introduction and company information
This Privacy Policy explains how Greenfield Flockcare Ltd collects, uses, stores, shares, and protects personal data when providing sheep-related services and operating its business. This includes activities such as flock care, animal health support, farm visits, advisory services, scheduling, invoicing, supplier management, communications, and website or email interactions.
Data controller: Greenfield Flockcare Ltd
Registered/business address: Greenfield Flockcare, Unit 4, Manor Farm Business Park, London Road, Baldock, Hertfordshire, SG7 6NG, UK
Email: [email protected]
Phone: +44 1767 482691
This Privacy Policy is intended to provide clear information about our processing activities and your rights in relation to your personal data.
2. Data collection and processing
Greenfield Flockcare Ltd may collect and process the following categories of personal data:
- Identity data: name, title, job role, employer, and relationship to a farm, flock, supplier, or customer.
- Contact data: address, email address, telephone number, and preferred contact details.
- Business and account data: account records, orders, invoices, payment status, service history, and correspondence.
- Service-related data: details relevant to sheep care services, flock management, veterinary or animal welfare coordination, farm access arrangements, and service preferences.
- Technical data: IP address, browser type, device information, and website usage data where applicable.
- Communication data: emails, call notes, enquiry details, feedback, and records of communications.
- Compliance and record-keeping data: records necessary for legal, accounting, insurance, safety, or regulatory purposes.
We generally collect personal data directly from you, your employer, your organisation, publicly available sources, service providers, or third parties involved in service delivery, where appropriate and lawful.
3. Purpose of data processing
Greenfield Flockcare Ltd processes personal data for the following purposes:
- to provide sheep care, flock management, and related agricultural services;
- to respond to enquiries, requests, and customer support needs;
- to manage client and supplier relationships;
- to arrange visits, deliveries, appointments, and operational logistics;
- to issue quotations, invoices, and payment reminders;
- to maintain business records and perform administration;
- to comply with legal, regulatory, tax, accounting, and insurance obligations;
- to improve our services, business operations, and customer communications;
- to protect our business, staff, clients, animals, premises, and systems from fraud, misuse, or security threats;
- to market our services where permitted by law and, where required, with consent.
4. Legal basis for processing
We only process personal data where we have a lawful basis to do so. Depending on the context, Greenfield Flockcare Ltd may rely on the following legal bases:
- Performance of a contract: where processing is necessary to provide services, manage appointments, issue invoices, or fulfil obligations to clients or suppliers.
- Legitimate interests: where processing is necessary for our legitimate business interests, such as service administration, customer relationship management, operational security, and business development, provided these interests are not overridden by your rights and freedoms.
- Legal obligation: where processing is required to comply with applicable laws, regulations, tax rules, accounting standards, animal welfare obligations, or lawful requests from authorities.
- Consent: where we rely on your consent, for example for certain marketing communications or other optional processing activities. You may withdraw consent at any time.
Where special category or sensitive data is involved, we will only process such data where an appropriate legal condition applies and additional safeguards are in place.
5. Data sharing and third parties
Greenfield Flockcare Ltd may share personal data with third parties where necessary and lawful for the purposes described in this Policy. These may include:
- service providers and contractors supporting administration, IT, communications, hosting, bookkeeping, and document storage;
- payment processors, banks, and accounting providers;
- professional advisers such as lawyers, insurers, accountants, and auditors;
- delivery, logistics, or farm service partners involved in fulfilling requests;
- regulatory authorities, law enforcement, courts, or other public bodies where required by law;
- third parties necessary to protect our rights, property, staff, clients, and operations;
- veterinary, agricultural, or animal welfare professionals where necessary to support the provision of sheep-related services and where permitted or instructed by the relevant client or where otherwise lawful.
We require third parties to handle personal data appropriately and, where applicable, in accordance with data protection obligations and confidentiality requirements.
6. Data transfer to third countries
Where personal data is transferred outside the United Kingdom, we will take appropriate steps to ensure that it is protected in accordance with applicable law. This may include using contractual safeguards, assessing the destination country’s protections, and implementing technical or organisational measures designed to protect your personal data.
If you would like further information about international transfers and the safeguards we use, you may contact us using the details provided below.
7. Storage duration
We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, insurance, operational, or reporting requirements.
- Client and service records are kept for the duration of the business relationship and for a reasonable period afterwards.
- Financial and accounting records are retained in line with applicable legal and tax requirements.
- Communication records are retained as needed for administration, dispute handling, and business continuity.
- Where data is no longer required, it is securely deleted, anonymised, or otherwise disposed of in a controlled manner.
Retention periods may vary depending on the nature of the data and the applicable legal or business requirement.
8. User rights
Subject to applicable law, you may have the following rights in relation to your personal data:
- Access: to request confirmation of whether we process your personal data and to obtain a copy of it.
- Rectification: to request correction of inaccurate or incomplete personal data.
- Erasure: to request deletion of your personal data in certain circumstances.
- Restriction: to request that we limit the processing of your personal data in certain circumstances.
- Data portability: to request transfer of certain personal data to you or another provider in a structured, commonly used, machine-readable format where applicable.
- Objection: to object to processing carried out on the basis of legitimate interests and, in some cases, to direct marketing.
To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before responding to your request. Certain rights may be limited where legal exceptions apply.
9. Withdrawal of consent
Where Greenfield Flockcare Ltd relies on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
You may withdraw consent by contacting us at [email protected]. If you withdraw consent, we may not be able to provide certain optional services or communications to you.
10. Right to complain
If you have concerns about our handling of your personal data, we encourage you to contact us first so that we can try to resolve the matter informally.
You may also have the right to lodge a complaint with the relevant data protection supervisory authority in your country or region. If you are located in the UK, this may include the Information Commissioner’s Office (ICO).
11. Data security
Greenfield Flockcare Ltd takes appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures may include:
- restricted access to personal data on a need-to-know basis;
- password protection and secure systems;
- staff awareness and confidentiality obligations;
- secure storage and disposal procedures;
- reasonable controls over physical and digital records;
- review of suppliers and service providers where they process personal data on our behalf.
While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security.
12. Contact information
If you have any questions about this Privacy Policy, your personal data, or how Greenfield Flockcare Ltd handles privacy matters, please contact us:
Greenfield Flockcare Ltd
Greenfield Flockcare, Unit 4, Manor Farm Business Park, London Road, Baldock, Hertfordshire, SG7 6NG, UK
Email: [email protected]
Phone: +44 1767 482691
13. Changes to privacy policy
Greenfield Flockcare Ltd may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or operational needs. Any updated version will take effect when published unless otherwise stated.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.